On the subject of on-line buying at Amazon, there’s nothing extra irritating than the anticipation of one thing actually cool being delivered, getting the notification that it’s arrived, solely to open to your entrance door and discover nothing however cobwebs and a pair of previous tennis sneakers your spouse has been begging you to throw away. So what subsequent? Right here’s precisely what it’s essential do if Amazon delivered your package deal to the improper handle and it goes lacking.
First, How Do You Know Amazon Delivered to the Flawed Tackle?
The reply is pretty straight-forward however price operating by.
The obvious manner is for those who get an alert that your Amazon package deal was delivered nevertheless it hasn’t proven up at the doorstep or mailbox.
Typically these “arrival alerts” get despatched out prematurely so it’s price ready no less than 24 hours to see in case your package deal reveals up.
If it doesn’t, there’s an excellent likelihood it was delivered to the improper handle or flat-out stolen.
What May Trigger Amazon (or the USPS) to Mess Up?
There are a number of potential causes Amazon delivered your package deal to the improper home.
They embody the next:
– Lacking Tackle – Your handle wasn’t printed accurately on the Amazon warehouse.
– Driver Made an Sincere Mistake – This sometimes results in your neighbor getting your package deal as a substitute of you.
– No Residence Quantity Was Listed on Bundle – Your handle could also be printed accurately however Amazon didn’t print your condominium quantity.
– Bundle Was Delivered to Your Tackle However Stolen – Test any video surveillance cameras you’ll have arrange at your home.
Subsequent, Contact Amazon through Cellphone or Dwell Chat
You’ll be able to name Amazon customer support at 1-888-280-4331 or begin a dwell chat session.
Personally, I’m a fan of utilizing dwell chat because it’s straightforward to kind out the problem and get a straight response.
Plus, you are able to do a display seize of the dialog and have proof of what the Amazon consultant stated they’d do to assist the scenario.
To start out a dwell chat, first go to the Amazon customer service hub and click on on the assistance possibility titled “A supply, order or return”.
Subsequent, click on on the product that by no means confirmed up.
Then click on on “Says delivered, nevertheless it’s not right here”. Then click on “I would like extra assist” adopted by “Begin chatting now”.
Then while you get a chat rep clarify the scenario they usually’ll stroll you thru your choices.
What Choices Will Amazon Give Me?
Amazon offers you two fairly strong choices in case your package deal by no means makes it to you.
They embody…
– Alternative product – You’ll be given the choice for the very same merchandise to be mailed to you at no additional price.
– Refund in full – Maybe you wanted the merchandise in a well timed method, and now that you just don’t want it any extra, you’d relatively simply have a full refund.
See Additionally: Amazon Return Policy: We Cut Thru the Crap and Show You How It Works
Bonus: Attempt This Earlier than Contacting Amazon
The following tips could appear apparent, however they’re issues that may usually work nicely while you’re looking for a lacking package deal from Amazon.
NextDoor app – My neighborhood has a robust presence on the NextDoor app and permits customers to shortly publish that they by no means obtained their Amazon package deal.
In lots of circumstances you’ll get a response {that a} neighbor has it or has proof of porch pirates stalking the neighborhood.
Ask Your Neighbors – Usually occasions your package deal shall be sitting on the entrance porch of considered one of your neighbor’s properties.
Stroll the Perimeter – Some supply of us will put your package deal over a yard fence in the event that they really feel it’s not save to depart at your entrance door.
Additionally, have a look behind bushes and vegetation close to your entrance door as they might have set it there as nicely.
HOA assist? – If in case you have a house house owners affiliation chances are you’ll need to contact them to allow them to know, particularly for those who really feel it could have been stolen.
If the HOA will get sufficient complaints, they might transfer ahead on safer options on your Amazon packages, together with lock packing containers the place packages may be positioned.
See Additionally: Can I Make an Amazon Return After 30 Days? Here’s the Deal
Can I Maintain One thing From Amazon That I Didn’t Order?
Surprisingly, YES.
There was a couple of gadgets over time the place one thing from Amazon reveals up at my home, has my identify and handle on it, however I NEVER ordered.
Every time after I contacted Amazon (through dwell chat) and informed them about it, they informed me to maintain it. Loopy!
They stated that since there is no such thing as a file of the order of their system they wouldn’t have the ability to course of a refund or return.
Issues I’ve obtained embody an costly comforter set, an Amazon Alexa Fire TV Recast, and a small screwdriver set.
So off I went to eBay, listed the stuff on the market, and made a couple of additional bucks within the course of.
See Additionally: Amazon Sent Me a $339 Item I Didn’t Order…Then They Told Me to Keep It
Ask the Reader: What’s been your finest recourse when your Amazon package deal is mailed to improper handle or by no means reveals up?
By Kyle James
